At Kovah Peptides, we take pride in delivering high-quality, research-grade products and maintaining transparency in our policies. This Return & Refund Policy explains the conditions under which returns, refunds, or replacements may be considered. By placing an order on our website, you agree to the terms outlined below.
Due to the sensitive nature of research-grade peptides, all sales are considered final unless otherwise stated. We do not accept returns of products that have been opened, used, tampered with, or stored improperly after delivery. Customers are responsible for reviewing product details carefully before completing their purchase.
Returns or replacements may be considered only under limited circumstances, such as receiving an incorrect item, damaged product, or an order that is incomplete upon arrival. Any issues must be reported within the specified timeframe after delivery to be eligible for review.
If your order arrives damaged, defective, or incorrect, you must notify us promptly. Claims must be submitted within a reasonable period following delivery and may require supporting evidence, including photographs of the product and packaging. Failure to report issues within this timeframe may result in the claim being denied.
For safety, quality, and compliance reasons, the following items are not eligible for return or refund:
Opened or used products
Products with broken seals or altered packaging
Items damaged due to improper handling or storage after delivery
Orders placed incorrectly by the customer
Approved refunds, if applicable, will be processed using the original method of payment. Refunds may be issued for the product cost only and do not include shipping, handling, or additional fees unless otherwise required by law. Processing times for refunds may vary depending on payment provider policies.
Orders may only be canceled if they have not yet been processed or shipped. Once an order has entered processing or has been dispatched, cancellation requests cannot be accommodated. Customers are encouraged to contact us as soon as possible if they wish to request a cancellation.
If an order is refused by the customer or deemed undeliverable due to incorrect shipping information, shipping fees are non-refundable. Additional charges may apply for reshipment or handling, and refunds may be issued at our discretion.
Initiating a chargeback without first contacting Kovah Peptides may result in account suspension or refusal of future orders. We encourage customers to reach out to us directly to resolve any issues in a fair and timely manner.
Kovah Peptides is not responsible for improper use, storage, or handling of products after delivery. Refunds or replacements are not issued for dissatisfaction related to misuse, improper storage, or expectations beyond the stated product specifications.
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on this page. Continued use of the website constitutes acceptance of the revised policy.
If you have questions, concerns, or wish to submit a return or refund request, please reach out through our Contact Us page. Our team is committed to reviewing inquiries promptly and providing clear communication throughout the process.
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