At Kovah Peptides, we are committed to ensuring that your orders are processed and shipped in a timely, secure, and professional manner. This Shipping Policy outlines how orders are handled, processed, and delivered once a purchase is completed on our website.
All orders placed on the Kovah Peptides website are subject to order verification and approval. Orders are typically processed within the stated processing timeframe displayed at checkout. Processing times may vary due to product availability, order volume, payment verification, or other operational considerations. Orders are not shipped or delivered on weekends or public holidays.
We utilize reliable shipping carriers to ensure safe and efficient delivery of all orders. Shipping options, estimated delivery times, and applicable costs are displayed during the checkout process. Delivery timelines are estimates only and may vary based on destination, carrier performance, customs clearance, or unforeseen delays beyond our control.
Kovah Peptides may offer both domestic and international shipping, subject to destination-specific regulations and restrictions. Customers are responsible for ensuring that the products ordered comply with all local laws, import regulations, and customs requirements of their destination country. We are not responsible for shipments delayed, rejected, or seized by customs authorities.
Once an order has been shipped, customers may receive a shipping confirmation email that includes tracking information when available. Tracking updates are provided by the carrier and may not reflect real-time movement. Kovah Peptides is not responsible for inaccuracies or delays in tracking information provided by third-party carriers.
Shipping costs are calculated at checkout based on the selected shipping method, order weight, and destination. All shipping fees are non-refundable unless otherwise stated. Any additional charges imposed by customs authorities, including duties, taxes, or fees, are the responsibility of the customer.
Kovah Peptides is not liable for delivery delays caused by carriers, weather conditions, customs processing, incorrect shipping information provided by the customer, or other circumstances beyond our control. If an order is marked as delivered by the carrier but not received, the customer must contact the carrier directly to initiate a claim.
Customers are responsible for providing accurate and complete shipping information at the time of purchase. Kovah Peptides is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Orders returned due to address errors may be subject to reshipping fees.
If an order arrives damaged or appears to be lost in transit, customers must notify us promptly. Claims for damaged or missing items may require supporting documentation, including photographs or carrier confirmation. Resolution of such claims is subject to carrier policies and investigation outcomes.
Packages refused by the recipient or deemed undeliverable by the carrier may be returned to us or disposed of according to carrier policies. In such cases, shipping fees are non-refundable, and additional charges may apply for reshipment or handling.
Once an order has been processed or shipped, it may not be possible to modify or cancel it. Customers are encouraged to review all order details carefully before completing their purchase. Requests for changes must be submitted as soon as possible but are not guaranteed.
Risk of loss and title for products pass to the customer upon delivery of the order to the shipping carrier. Kovah Peptides is not responsible for loss, damage, or delays once the package has been transferred to the carrier.
If you have any questions, concerns, or require assistance regarding shipping, order status, or delivery issues, please reach out through our Contact Us page. Our team is available to provide support and clarification related to shipping matters.
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